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Delivery & Returns

How long will it take for my order to be delivered?
Most orders will be processed within a 24 hour period. For Australian residents, regular postal delivery takes about 2-5 days from our location in North Queensland. Delivery time for international orders is approximately 10-14 days.

What if the item I order is not in stock?
We will notify you within 24 hours if the item you have ordered is not in stock. Normally, backorders should take no longer than 3 weeks to fulfill. You will not have to pay any additional postage for an item that is on backorder, even when separate shipping is required.

What is your return policy?
Because we provide online samples of all our music CDs and offer quality products at reasonable prices, we think you will be extremely satisfied with your purchases. However, there may be occasions when an item is damaged, defective, or incorrectly shipped. If your product is found to be defective or unusable and a valid claim is received by Camp Benaiah Store within 30 days of delivery, we will exchange the product where possible, or refund you the purchase price of the product. However, we must be contacted before any returns are mailed to us!

No refunds, credit or replacements are offered if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an order.

Should you contact us outside the 30 day period, the Store Administration will consider each claim on a case by case basis on its merits. At our discretion, we will make arrangements with you for the return of the product.

Do you provide postage insurance, registered mail or express delivery?
Please contact us first by email for any special requests. We will then notify you of the additional charges that will apply. Since we are located outside of the Express Post zone, there is no advantage gained for Australian residents requesting express delivery. Please note that orders cannot be couriered to PO Box addresses.

Donations

To make a donation to Camp Benaiah, please click on the link below.

Camp Benaiah Store © 2012
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